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Terms and
Conditions

This T&C applies to every package offered by Vexoma.

01

Payment Terms

To begin the project, a 50% advance payment is required. This confirms your booking and allows the planning, design, and development process to begin.

The remaining payment must be completed once the website has been delivered. Clients are requested to review and confirm approval within 24 hours.

02

Refund Policy

Once the project has started, the advance payment becomes non-refundable. The advance covers project consultation, interface design, development time, and technical configuration.

03

Client Responsibilities

To complete the project efficiently, the client must provide the required information and assets, including:

  • Business name and contact details
  • Logo (if any) and branding assets
  • Business description and about content
  • Service or product descriptions
  • Design references or inspiration (optional)

Delays in providing content may affect the delivery timeline.

04

Domain Adjustment

If the client already owns a domain name, 5% will be deducted from the package cost.

05

Hosting & Maintenance

Services offered under Website Monthly Care:

— Hosting
— Domain management
— Uptime monitoring
— Minor content edits
— Security monitoring
— Backup management
— 24/7 Technical support

Website care includes minor updates and support only. Major design or development changes are billed separately.

If the service is not renewed for 1 month, the website may be taken offline as part of the hosting policy.

06

Website Ownership & Shutdown

The client owns the website design and content after the final payment has been completed.

If the client wishes to discontinue the website care service, the website may be taken offline from the current hosting environment.

If the client requests to transfer the website, assistance can be provided. Any additional work required for migration or technical assistance may be billed separately.

Website files and backups will be retained for up to 30 days after service cancellation. After this period, files may be permanently removed.